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Returns and Refunds

Returns and Refunds

We hope you love your purchase, but we realize that it might not be the right fit. Before you order, you are welcome to call the shop at 352-409-8989 from 11 a.m. to 5 p.m. EST or message us on IG @ivymountdora for more help with fit and styling from one of our fantastic sales teams!

Returns Overview

  • Returns are for STORE CREDIT only and issued via email. 
  • All returns must be received within 30 days. Items should be unworn, unwashed, undamaged, and returned in their original packaging where possible.
  • No Exchanges. No Refunds.
  • Shipping is non-refundable unless there was a mistake on our end.
  • FINAL SALE items are not eligible for return. See list below.


Final Sale Items

  • Sale Category or items discounted 20% or greater

  •  Gift Cards

    • Jewelry, Hats, or Hair Accessories

    • Personalized or Custom made-to-order items

    • Items returned in poor condition or outside of the return policy window will be sent back to the customer as Final Sale.

    Damaged or Defective Item

    Please contact our customer service team by calling 352-409-8989 or direct messaging on Instagram @ivymountdora within 3 business days of receiving your order.

    Missing or Incorrect Item

    Please contact our customer service team within 3 business days of receiving your order if you were sent incorrect items or are missing items from your order. We will get it sorted out for you!

    Store Credit / Gift Card

    Please check your spam/junk folder if your gift card or store credit isn’t showing in your email inbox.

    • Gift card codes and store credit codes will expire 5 years from the date issued.

    • An additional form of payment will be required at checkout if your order is a little more than your gift card is worth.

    Cancelling or Changing Your Order

    Once an order has been placed, it cannot be canceled or changed.

    Price Adjustments

    Due to limited quantities and high demand, we cannot offer price adjustments on any items. No exceptions.

    RETURN ADDRESS BELOW:
    Ivy Boutique
    ATTN: RETURNS DEPARTMENT
    107 E 4th Ave
    Mount Dora, FL 32757

    Call us at 352-409-8989. You can also direct message us @ivymountdora on Instagram.